Politique d'expédition
Shipping Policy
Thank you for choosing to shop with us! We strive to ensure a smooth and reliable shipping experience for every order. Please review our shipping policy below:
1. Processing Time
- All orders are processed within 1-2 business days from the time of purchase.
- Orders placed on weekends or holidays will be processed the following business day.
- Please note that during peak seasons or sales events, processing times may be slightly longer.
2. Shipping Methods and Delivery Times
- We offer a variety of shipping options to meet your needs:
- Standard Shipping: Typically delivered within 5-7 business days.
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Express Shipping: Typically delivered within 2-4 business days.
3. Shipping Costs
- Free standard shipping is available on all orders worldwide!
- Express shipping is available for an additional $10 or 15 depending on where in the world your ordering from!
4. Shipping Restrictions
- We currently ship to [list of countries or regions]. If you are located outside of our shipping area, please contact us to inquire about possible shipping options.
- We do not ship to P.O. Boxes. Please provide a valid physical address when placing your order.
5. Order Tracking
- Once your order has shipped, you will receive a tracking number via email to monitor the status of your package.
- You can track your order using the provided tracking link on the carrier’s website.
6. Delayed Shipments
- While we aim for timely delivery, please be aware that delays can occur due to unforeseen circumstances, such as weather conditions, holidays, or other factors outside of our control.
- If you experience a delay, please feel free to reach out to us, and we will assist you in tracking your package.
7. Damaged or Lost Shipments
- If your order arrives damaged, please contact us immediately with photos of the damage, and we will assist you with a resolution.
- In the rare event your order is lost in transit, please contact us, and we will work with the shipping carrier to investigate the issue and resolve it promptly.
8. Address Accuracy
- Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
- If you notice an error in your shipping address, please contact us immediately at [customer support email] to make corrections before your order ships.
9. International Shipping
- For international orders, customs duties, taxes, or fees may apply depending on your location. These are the responsibility of the customer and are not included in the shipping cost.
- Please check with your local customs office for more details on potential charges before placing your order.
10. Customer Support
If you have any questions regarding shipping or need assistance with your order, please reach out to our customer service team:
- Email: vivalustrahelp@gmail.com
We are here to help and ensure your shopping experience is a positive one!
This shipping policy ensures you have all the necessary details to understand how we handle your orders, from processing to delivery. Thank you for shopping with us!